Resilient Enterprise & Workforce
To protect our people and mitigate the impacts of disruptions, our business assurance and business continuity programs partner across the enterprise to plan for, respond to, and support recovery from a variety of scenarios. Our Business Assurance Office plans for and manages crises that could endanger the life, safety, and wellbeing of Booz Allen people and disrupt business operations.
We engage in proactive risk monitoring, employee outreach, local- and executive-level planning, and stakeholder training to ensure all areas of our firm are prepared for potential threats. As Booz Allen's facility footprint continues to evolve, we leverage workforce data, including home locations, to understand the distribution of our workforce—with an eye to understanding our risks for both recurring known threats, like seasonal natural disasters, and unpredictable events, like acts of violence.
Our 24/7 Global Security Operations Center (GSOC) keeps watch on evolving threats. When real-world incidents occur, our Business Assurance Office provides tactical response leadership to ensure local leaders in our geographically based Incident Command Teams (ICT) have all needed cross-functional support. We leverage the emergency alert system (EAS) to push out emergency guidance and account for the wellbeing of colleagues, and we partner with the Employee Care Center to provide personalized follow-up to support recovery.
Our Business Continuity Program Office maintains and promotes the firm's business continuity management system through business continuity plans, critical business operations recovery strategies, education initiatives, and related exercises to ensure our corporate functions can continue to operate and serve our clients during and following business disruptions. Through this multifaceted approach and close cross-team collaboration during crises, we foster resiliency and protect our business operations, including our people, physical and intellectual property, services, products, and assets. That supports our objective to provide continuous support for our corporate and clients' missions.
Our GSOC and Business Assurance Office monitor global developments and are trained to act in coordination with colleagues from across the enterprise when needed. This matrixed approach helps multiple business functions, including the Security Services, Global Workplace, People Services, and Enterprise Technology Services and Solutions teams, operate as one team to provide consistent and coordinated support for our people.
During the most severe incidents, the executive-level Crisis Management team offers leadership and guidance, facilitates decision making, and prioritizes resources to support our people.
